Help Center

Check for a GFiber Service Outage

See if there is a reported GFiber outage in your area. Use our service status tool and follow simple steps to report an issue or troubleshoot your connection.

How to Check Outage Status

Method 1: Use the GFiber Mobile App

Before you begin, download the GFiber App from the Google Play Store or the App Store.

  1. Open the GFiber App and sign in.
  2. Any outages in your area will appear in the Network section of the homepage.

Method 2: Use the Public Outage Tool

  1. Navigate to fiber.google.com/outage.

  2. Enter your complete street address.

  3. Click Check Status to see real-time network stability data for your location.

Method 3: Check Your Online Web Portal

  1. Sign in to your account dashboard at fiber.google.com.

  2. Look for a red alert banner at the top of the portal page. If an outage is active, this banner will provide an estimated restoration time.

What to Do Based on Your Status Result

Scenario 1: If a Known Outage is Reported

Our engineering teams monitor the fiber network continuously and are already working to restore your connection. You do not need to call support to report it.

  • Get Text Updates: Go to the Settings menu in your online GFiber account portal, or text START to 434237 to opt-in to automatic SMS progress updates. (Standard message and data rates apply).

Scenario 2: No Outage Is Reported (But You Are Offline)

If our system shows the neighborhood network is healthy, your drop in service is likely caused by an isolated equipment error, a localized line break, or an account status issue.

Please follow these steps in order to resolve or properly escalate the issue:

  1. Verify Account Standing: Log into your GFiber web portal and check your billing tab. Ensure your latest payment processed successfully and that there are no active service suspensions on your profile.
  2. Power Cycle Your Hardware: Unplug the power cords from both your primary GFiber Router and your Fiber Jack (ONT). Wait 30 seconds, plug them back in, and allow 2–3 minutes for the system status lights to turn solid green.
  3. Run Digital Diagnostics: If you are using cellular data or an alternative internet connection, use our interactive tool to isolate the failure point: Troubleshoot internet connection problems.
  4. Escalate an Unreported Outage: If steps 1-3 fail, your equipment will not reconnect, and your neighbors are also affected, your local line may be damaged. Please contact GFiber Customer Support directly via phone or live chat. Let the agent know you have completed these steps so they can manually flag your account and escalate a localized outage ticket to field technicians.